Terms & Conditions
Last updated: June 2026
Introduction
Welcome to MeNu. By using the MeNu app and its services, you agree to these Terms & Conditions. Please read them carefully — they govern the relationship between you and the MeNu platform when you browse stores, place orders, and pay.
Account & Registration
An account with a valid mobile number is required to place orders. You are responsible for the accuracy of your information, for keeping your account secure, and for all activity that takes place through it. You must be of the legal age required to use the service.
Orders & Prices
Stores set their own products, prices, working hours, and item availability. Prices are shown in Saudi Riyal (SAR) and include VAT. A delivery fee and a minimum order amount may apply and are shown before you confirm. Confirming an order means you accept the displayed total.
Payment
Online payments are processed through a secure, certified payment gateway. Your card details are not stored by MeNu. Cash on delivery may be available at some stores where supported.
Cancellation & Refunds
Order cancellations and refunds are governed by our Cancellation & Refund Policy. In short: you may cancel and receive a full refund before the restaurant begins preparing your order.
Acceptable Use
You agree to use the service only for lawful purposes, and not to misuse it, attempt to harm the platform, stores, or other users, or submit misleading information or fraudulent orders.
Limitation of Liability
MeNu is a platform connecting customers with stores. Responsibility for food preparation, quality, and safety lies with the store. We strive to provide a reliable service but do not guarantee it will always be uninterrupted or error-free.
Changes to These Terms
We may update these Terms from time to time. Your continued use of the service after changes are posted constitutes acceptance of the updated version.
Contact Us
If you have any questions about these Terms & Conditions, please reach out to us through the app or our official support channels.