Cancellation & Refund Policy
Last updated: June 2026
Introduction
At MeNu, we are committed to a clear and fair ordering experience. This policy explains when you may cancel your order and receive a refund, and how and when refunds are processed. It applies to orders paid online through our payment gateway.
Cancelling Before Preparation Begins
You may cancel your order at any time before the restaurant begins preparing it — that is, while the order is still "pending", or right after the restaurant accepts it and before it moves into preparation. In this case the full amount paid is automatically refunded to your original payment method.
After Preparation Has Begun
Once the restaurant has started preparing your order, it can no longer be cancelled and is not eligible for a refund, because the food has already begun being prepared specifically for you.
Refund Method & Timeline
All refunds are issued to the original payment method used at checkout. The refund is initiated as soon as the cancellation is confirmed and may take 7 to 14 business days to appear in your account, depending on your bank or card provider.
Incorrect or Incomplete Orders
If you receive an incorrect, incomplete, or misrepresented order, please contact support as soon as possible with your order details. Each case is reviewed individually, and the resolution may include a partial or full refund where an error is confirmed.
Contact Us
For any question about cancellations or refunds, our support team is happy to help you through the app or our official support channels.